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Customer Service Representative - State Farm Agent Team Member Charlotte

Customer Service Representative - State Farm Agent Team Member

Full Time • Charlotte
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
Build Real Relationships. Grow a Real Career.

At Van Nguyen's State Farm agency, you won't just be answering phones — you'll be the reason clients feel protected, heard, and valued. We're a family-oriented office where people take ownership, grow into leadership, and build lasting careers.

Why You'll Love It Here

We know great people have options. Here's what sets us apart:

  • Flexibility — we trust you to manage your time
  • Autonomy — space to take initiative and make an impact
  • Growth — a clear pathway into higher-earning sales roles
  • Supportive culture — a positive, goal-driven team that invests in you
A Built-In Path to More

This role is designed as a launchpad. As you build your knowledge and confidence, you'll have the opportunity to transition into a sales position, take on more responsibility, and grow your income through performance and commissions.

No P&C License? No Problem.

You can start right away in a support role. Once you complete your Property & Casualty licensing course, we'll reimburse the cost — because we're serious about your success.

What You'll Do

  • Build relationships with clients and deliver excellent service
  • Handle inbound calls and assist with customer needs
  • Follow up on billing and policy questions
  • Support underwriting and client servicing
  • Help develop referral-generating initiatives
  • Assist with day-to-day office operations
What We're Looking For

  • Bilingual in English and Spanish (required)
  • P&C license, or the motivation to obtain one — we'll support you
  • Insurance experience is a plus, but not required
You'll Thrive Here If You're:

Goal-oriented, a strong communicator, organized, solution-focused, and someone who genuinely enjoys helping people.
Compensation: $35,000.00 - $50,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Join a community of good neighbors

Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none
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